Problems donating: Difference between revisions
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m Pcoombe (WMF) moved page Problems donating/en to Problems donating: English should be root page |
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<div class="expand">My preferred payment method is not yet offered by the Wikimedia Foundation.</div> |
<div class="expand">My preferred payment method is not yet offered by the Wikimedia Foundation.</div> |
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We're sorry that we're currently unable to offer your preferred method of payment; in future fundraisers, we hope to have |
We're sorry that we're currently unable to offer your preferred method of payment; in future fundraisers, we hope to have additional options for donation in additional currencies. Please also see our full list of : '''[[Ways_to_Give/en|other ways to give]]'''. |
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<div class="expand">Why did my credit/debit card donation get rejected?</div> |
<div class="expand">Why did my credit/debit card donation get rejected?</div> |
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If your |
If your donation attempt was unsuccessful, please check your debit/credit card for the following cases: |
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* <!--T:3c-->Your credit/debit card should be enabled for International use. Cards that can only be used in country (AKA Domestic cards) may not be accepted at this time. Please call your bank and request international access to be enabled. |
* <!--T:3c-->Your credit/debit card should be enabled for International use. Cards that can only be used in country (AKA Domestic cards) may not be accepted at this time. Please call your bank and request international access to be enabled. |
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* <!--T:3d-->United States, United Kingdom and Canadian credit cards will only be accepted in |
* <!--T:3d-->However, credit cards from the United States, United Kingdom and Canadian credit cards will only be accepted in their country of origin. |
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* <!--T:3e-->Not all Virtual Cards may be accepted at this time. Virtual cards are frequently used for online purchases to protect your physical card's sensitive information. However, rest assured that our donation processing is backed up by professional, fully compliant processors and your information is extremely secure. So if your virtual card gets rejected, please use |
* <!--T:3e-->Not all Virtual Cards may be accepted at this time. Virtual cards are frequently used for online purchases to protect your physical card's sensitive information. However, rest assured that our donation processing is backed up by professional, fully compliant processors and your information is extremely secure. So if your virtual card gets rejected, please try to use a traditional credit/debit card instead. |
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* <!--T:3f-->If you are using your debit card, please notice that the security code ( |
* <!--T:3f-->If you are using your debit card, please notice that the security code (CVV) is optional. If your debit card doesn't have a CVV just skip that field. |
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* Your bank may have flagged the transaction. This is particularly likely if this is the first time you are donating to Wikimedia. Please call your bank and request they unblock future transactions to Wikimedia so that your future donations will be processed. |
* Your bank may have flagged the transaction. This is particularly likely if this is the first time you are donating to Wikimedia. Please call your bank and request they unblock future transactions to Wikimedia so that your future donations will be processed. If your bank or credit card company is not able to identify the cause of your issue, please contact us at problemsdonating@wikimedia.org. For your security, please do not include credit card numbers in your email. |
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