FAQ: Difference between revisions
Jump to navigation
Jump to search
Content deleted Content added
update tax deductibility link |
add question/answer about fundraising email despite recent donation |
||
Line 71: | Line 71: | ||
All refunds will be processed as quickly as possible, but processing times may vary depending on the payment method. Please note: Some payment methods may not support refunds or require refunds to be made through the payment method (card) utilized, prompting additional information to process your refund. |
All refunds will be processed as quickly as possible, but processing times may vary depending on the payment method. Please note: Some payment methods may not support refunds or require refunds to be made through the payment method (card) utilized, prompting additional information to process your refund. |
||
== Why have I received a fundraising email even though I have already donated recently? == |
|||
If you have received a fundraising email even though you donated recently, this generally is for one of several reasons: |
|||
* We have more than one email address for you in our records; |
|||
* You donated within a day before our emails were sent: the scan we use to filter out recent donors is unable to catch donations made the day before the email send; |
|||
* You donated by either a method that is slower to reach our system, like a check or a bank transfer, or a method that we receive in aggregate (without your email address), like PayPal Giving Fund, Amazon Smile, or Humble Bundle. |
|||
If you would like to unsubscribe an email address, you can click the unsubscribe link at the bottom of the fundraising email, or send an unsubscribe request to [mailto:donate@wikimedia.org donate@wikimedia.org]. We generally send fundraising emails around a year after your most recent donation. We send a very low number of emails to donors, relative to other nonprofit organizations. If you donate in response to a fundraising email, we will not send you donation request emails again until around the same time the next year. |
|||
== Why are there no ads on Wikipedia? == |
== Why are there no ads on Wikipedia? == |