Problems donating

If you are having problems with your donation or need to ask questions, please review our Frequently Asked Questions below. If you still have doubts or need help tracking your transaction, please contact donate@wikimedia.org or call 877-600-WIKI (9454).

• Blank page after donating and lack of 'Thank You" email receipt -

This is a known issue that our technical team is currently working ti fix. Your donation was most likely processed, so please do not attempt to donate again. You should receive a "Thank you" email confirmation within 3 business days after you've donated. If you need an urgent receipt or do not get a "Thank You" email receipt within 3 business days, please contact us at donate@wikimedia.org.

• Is this site secure? -

The Wikimedia Foundation donation website is extremely secure and powered by Verisign Trusted. After clicking a banner or following a donation link, the page you're taken to is on a secured site (https); all information is encrypted and handled following the highest standard of data protection.

• My preferred payment method is not yet offered by Wikimedia Foundation -

We're sorry that we're currently unable to offer your preferred method of payment; in future fundraisers, we hope to have better options for donation in additional currencies. We would, however, love to know what methods are the most used by you and your country- please send us an email with your feedback, mentioning your country and the name of the payment method. We will attempt to add these options in the near future. In the meantime, please check our Ways to Give page for other options that may be available to you at this time.